Responsible Gaming at Boho Casino

Gambling should stay a form of entertainment, never a way to make money or escape stress. On this page we set out the tools we offer, the signs worth watching for, and where to find free, confidential help in Australia.

Our Commitment to Your Wellbeing

We take player wellbeing seriously, and we build that commitment into the platform rather than leaving it to goodwill alone. Our systems monitor play patterns for indicators of distress, such as sharp increases in deposit frequency or repeated losses followed by immediate top-ups. When we spot a pattern that concerns us, we reach out privately and point you towards the tools described below.

Reality checks run in the background of every session at Boho Casino. You choose how often a reminder appears, and it shows your session length, total deposits and net result for that session, so the numbers stay in front of you while you play. Our support team is available 24/7 via live chat if you want to talk anything through, and our licence from Curaçao (8048/JAZ2019-000) obliges us to keep these protections live at all times.

Warning Signs Worth Watching

Problem gambling rarely arrives with an announcement. It builds quietly, and the people it affects are often the last to notice. We ask you to read the signs below honestly, not as a lecture but as a checklist. If two or more ring true, the tools on this page can help, and the helplines further down cost nothing to call.

• Chasing losses: depositing again straight after a loss to win it back, often with larger amounts.
• Hiding your play: closing tabs when someone walks in, downplaying time spent, or using separate payment methods.
• Borrowing to gamble: credit cards, payday loans, or money borrowed from family and friends to keep playing.
• Mood changes: irritability or restlessness when you cannot play, or gambling used to numb stress, anxiety or low mood.
• Time slipping: sessions running far longer than you intended, sometimes through the night.
• Escalating stakes: needing bigger wagers to feel the same level of excitement.
• Neglected commitments: work, study or family obligations pushed aside for gambling time.
• Failed cutbacks: repeated attempts to stop or slow down that do not stick.

Practical Tools You Control

Every tool below is free, activated from your player profile under Settings, and applies instantly. You can tighten a limit at any time; loosening one takes effect only after a 24-hour cooling period, so a late-night impulse cannot undo your own safeguards.

• Deposit limits: cap the amount you can deposit per day, week or month, set under Settings then Responsible Gaming.
• Loss limits: stop play automatically once your net losses for a period reach a figure you choose.
• Wagering limits: restrict the total value of bets you can place in a set window.
• Session reminders: schedule reality-check pop-ups from every 15 minutes up to hourly, configurable in the same menu.
• Session timeouts: take a short break of between 15 minutes and 24 hours with one click, which logs you out immediately.
• Cooling-off periods: pause your account for 1 to 30 days, during which deposits and play are blocked but your balance stays safe.
• Self-exclusion: lock yourself out for a fixed term or permanently; details are in the next section.

How Self-Exclusion Works Here

You can start self-exclusion yourself from Settings, or ask our support team to apply it for you. We support five durations: 24 hours, 7 days, 30 days, 6 months, and permanent closure. During the exclusion period, logging in is blocked, marketing emails stop, and any attempt to open a new account with the same details will be refused.

Your balance is protected throughout. Any funds in your account remain yours, and you can request a withdrawal of the remaining balance at any time by contacting [email protected]; standard withdrawal times apply. Open bets already placed will settle normally, and winnings are credited to your balance rather than enabling further play.

Short exclusions end automatically on expiry. For the 6-month option, reactivation requires a written request followed by a 7-day review period, so the decision is never made in a hurry. Permanent closures cannot be reversed. If you feel the exclusion has not been long enough, we will extend it on request without question.

Keeping Under 18s Out

Boho Casino is strictly for players aged 18 and over, and our KYC process backs that up. Before your first withdrawal we verify your identity, proof of address and payment method, with review completed within 48 hours. Accounts that fail age verification are closed and balances forfeited, because there is no acceptable level of underage access.

If children or teenagers can reach your device, we ask you to take a few extra steps. Never leave a logged-in session unattended, keep your password out of reach, and consider parental control software such as Net Nanny, Qustodio or CyberPatrol, which can block gambling sites entirely. Filtering tools at the router level add another layer for shared household devices.

Free Help Across Australia

Our tools manage play; they do not treat the underlying harm. If gambling is causing you distress, please reach out to any service below. Each one is free, confidential and independent of Boho Casino.

• Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, available 24/7 with phone, email and live chat counselling.
• Lifeline: 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is affecting your mental health.
• Gamblers Anonymous Australia: gamblersanonymous.com.au, free peer-support meetings online and in every state.
• Financial Counselling Australia: 1800 007 007, ndh.org.au, free financial counselling for gambling-related debt.

Talk to Our Support Team

You do not need to be in crisis to contact us about responsible gaming. Our live chat runs 24/7, and any agent can walk you through setting limits, activating a timeout or starting self-exclusion while you wait. For anything you would rather put in writing, email [email protected] and mark your message Responsible Gaming; we treat those requests with priority and reply with clear next steps, never with judgement.

If you ask us to apply a limit or exclusion, we do it on the spot and confirm it in writing. You can also ask us for a summary of your play history, deposits and losses at any time, because honest numbers are the starting point for honest decisions.

Frequently asked questions

How do I set a deposit limit at Boho Casino?

Open Settings in your player profile, go to Responsible Gaming, and choose a daily, weekly or monthly deposit cap. The limit applies immediately. Lowering a limit takes effect straight away, while raising one requires a 24-hour cooling period.

What happens to my balance if I self-exclude?

Your balance stays yours. You can request a withdrawal of remaining funds at any time by emailing [email protected]. Open bets settle normally and winnings are credited to your balance, but no further play is possible until the exclusion ends.

Can I cancel a self-exclusion early?

Short exclusions of 24 hours, 7 days and 30 days end automatically on expiry and cannot be lifted sooner. The 6-month exclusion requires a written request plus a 7-day review period. Permanent closure cannot be reversed at all.

Where can I get free help with gambling in Australia?

Gambling Help Online runs 24/7 on 1800 858 858 or at gamblinghelponline.org.au. Lifeline (13 11 14) offers crisis support, and Financial Counselling Australia (1800 007 007) helps with gambling-related debt. All services are free and confidential.

How do you stop under-18s from playing?

We verify age as part of KYC, which is required before any first withdrawal: identification, proof of address and payment method checks are completed within 48 hours. Accounts that fail verification are closed. We also ask parents to use filtering software and never leave a logged-in session unattended.