Talk to Us at Boho Casino

A stuck withdrawal, a bonus that did not credit, a verification question: whatever is on your mind, our customer care team is on duty around the clock. This page lists every channel, the response windows you can count on, and the quick checks that get your issue solved faster.

Reach Our Team Around the Clock

Live chat is the fastest route. Open the speech bubble in the bottom right corner of any page on bohocasino-aud.com, type your question and an agent joins the conversation, usually in under two minutes. The service runs 24/7, every day of the year, including Australian public holidays, and your first reply comes from a person, not a bot.

For anything that needs attachments, email [email protected]. Screenshots of an error message, copies of your ID documents or a payment confirmation all travel safely by email. We answer every ticket within 24 hours, and most are closed on the first reply because the agent who picks it up can see your full account history.

Languages we support

Our agents work in English, German, French, Norwegian and Finnish, so write in whichever of those suits you. If you switch language mid-conversation, chat history stays attached to your account, so you never need to explain your case twice.

What We Can Help With

Accounts and verification

We submit identity documents for review within 48 hours of upload. If your ID, proof of address or payment method verification has been pending longer, send us the upload timestamp and we chase it with the payments team directly. Before your first withdrawal, KYC is mandatory, and our agents can tell you exactly which document is missing.

Deposits and withdrawals

Minimum deposit is 1 AUD and minimum withdrawal is 15 AUD, with caps of 6,500 AUD per day and 24,000 AUD per month. Crypto and e-wallet payouts land instantly or within 24 hours; cards and bank transfer take 1 to 5 business days. Chat is the right channel for a payment that has passed its window, because the agent can open the transaction record while you wait.

Bonuses and promotions

Questions about the welcome package (promo code BOHO125, a 125% match up to 5,000 AUD plus 225 free spins, 40x wagering, 7-day validity), the 50% Friday reload, weekly cashback up to 20% or weekend free spins all go through chat or email. Send us the bonus name and the time you claimed it, and we will trace the credit.

Responsible gambling

Ask us any time to set deposit limits, loss limits, session reminders or reality checks on your account, or to arrange self-exclusion. For independent, free and confidential support in Australia, Gambling Help Online is available around the clock on 1800 858 858, and our agents will point you to it without judgement.

Technical problems

A game that will not load, a frozen bonus round or a mobile issue: our site runs on mobile-optimised HTML5 for iOS and Android with no app required, so most glitches clear after a cache refresh. If one does not, tell us the game title, your device and browser, and we escalate it to the provider.

Check These Before You Write

Two minutes of preparation usually cuts your wait in half. Before you open the chat window or hit send on an email, run through the list below, because half of all tickets we receive are answered by one of these five checks.

• Open the FAQ page linked in the site footer, where wagering rules, bonus terms and payment windows are spelled out.
• Look at your profile, because the KYC status field shows whether your documents are pending, approved or rejected.
• Open the cashier and check your transaction history, since a deposit or withdrawal often shows as processed before it lands in your bank.
• Read the bonus terms attached to the offer in question, especially the wagering requirement and validity window.
• Refresh the page or clear your browser cache when a game misbehaves, then reopen it before reporting an error.

Details that speed things up

When you do contact us, have your username ready, plus the date and amount of any transaction in question. Never send your password: no Boho Casino agent will ever ask for it, in chat or by email.

Our Registered Office and Licence

Boho Casino launched in 2022 and is operated by Hollycorn N.V., licensed in Curaçao under licence number 8048/JAZ2019-000. For formal correspondence, including legal notices and documents that require a signature, write to: Hollycorn N.V., Wilhelminalaan 36, Willemstad, Curaçao.

Day-to-day questions should still go through chat or email, because postal mail to the registered office takes 10 to 15 business days to reach our administration team, while chat answers in under two minutes.

Press and Partnership Enquiries

Journalists, streamers, affiliate partners and suppliers: write to [email protected] with your outlet, audience figures and proposal. The partnerships desk replies within two business days and will route media requests, brand collaborations and integration proposals to the right department from there.

Frequently asked questions

How fast is live chat, really?

Under two minutes to the first reply, 24/7. Peak periods can add a short queue, but you keep your place in line even if you minimise the chat window.

Do you have a phone support line?

No. We keep support to live chat and email so every conversation has a written record you can refer back to, and both channels are monitored around the clock.

Which documents should I attach for KYC?

A government-issued photo ID, a recent proof of address such as a utility bill, and in some cases verification of your payment method. We review uploads within 48 hours.

Can support set deposit limits for me?

Yes. Ask in live chat and we can apply deposit limits, loss limits, session reminders or self-exclusion to your account immediately. For free confidential support in Australia, call Gambling Help Online on 1800 858 858.